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AI-Native Customer & Product Leader

I turn complex problems
into clarity

I've been doing it for twenty-five years - first securing South Africa's largest enterprises, then architecting cloud for its biggest financial institutions and retailers at AWS, now running post-sales for global enterprises, Fortune 500 to AI scale-ups, at Limina. And every day I build with AI agents. The systems below are in production, not on a roadmap.

Get in touch See the systems
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$44M+
AWS portfolio
Fortune 500
To AI scale-ups
36-61%
YoY account growth
25+
Years in tech

Applied AI

Agentic Systems in Daily Production

Not a skills list. These run every day, maintain themselves, and ship real work.

In Production

Company Brain · arx

An LLM-maintained knowledge wiki: plain markdown, hybrid BM25 + vector retrieval, automated ingest from Gmail, Drive, web and PDFs, contradiction flagging. A working implementation of the pattern YC named a Summer 2026 RFS category.

In Production

AI Chief of Staff · Yoshi

An agent I run as my chief of staff: reachable over email and Slack, wired into Linear and GitHub, self-hosted on a Tailscale-locked VPS with tightly controlled access. Drafts briefings, tracks projects, executes recurring workflows.

Shipping

Agentic Product Delivery

Full platforms built with multi-agent coding loops (Claude Code, Agent SDK, MCP, custom skills) on a self-hosted stack. Live now: oohcentral.com (June 2026) and mikebrowntours.com - my wife's and my dad's businesses, built and operated end to end, generating real leads.

Playbooks

Enterprise AI Adoption

Skills libraries, agent memory, loop engineering - adoption patterns applied with measurable outcomes, not slideware.

Career

Where I've Made Impact

Director of Customer Success

2024 - Present

Limina (formerly Private AI) • Toronto (Remote from British Columbia, Canada)

Own Customer Success end to end for a global portfolio of enterprise accounts, Fortune 500 to AI scale-ups, across fintech, healthcare and tech - the playbooks, processes and internal tooling the function runs on: CS dashboarding, usage analytics, API enablement.

Function Owner Global Portfolio Built the Tooling

Senior Solutions Architect

2017 - 2023

Amazon Web Services • South Africa

Owned a $44M+ portfolio across Sub-Saharan Africa's largest Tier-1 retail and financial services accounts, with key accounts growing 36-61% YoY. Partnered with senior engineering and business stakeholders to design and guide multi-year cloud transformations across data platforms, digital channels and core business applications, while mentoring 12 engineers into Solutions Architect roles.

$44M+ Portfolio Tier-1 Accounts 12 Mentored

Cybersecurity Consultant & BD Manager

2015 - 2017

NTT Data • South Africa

Advised enterprise clients on modernizing security operations and aligning technology with business risk. Combined consulting, solution design and business development to shape security roadmaps and close complex opportunities with vendors and partners.

Security Enterprise Sales

Senior Principal Pre-Sales Consultant

2006 - 2015

Symantec • South Africa

Led a team of Security Pre-Sales Consultants, driving technical win strategy on major enterprise deals and supporting strategic account planning. Built an account and opportunity tracking tool that was adopted across the EMEA region and was formally recognized for its impact on Symantec's business.

Team Leadership 120%+ Quota EMEA Impact

Earlier Career

2000 - 2006

Various Roles

Worked as a generalist IT consultant for small and medium businesses, implemented and trained customers on enterprise security products, and spent a brief period as a commercial real estate broker - including building a property database to manage listings.

IT Consulting Security Early Builder

Selected Work

How I Create Value

Over time my work has clustered into three areas: Customer Success - owning the post-sales journey and building the function. Enterprise Architecture - designing and guiding complex transformations. Strategic Growth - unlocking adoption and sustainable revenue.

Customer Success

Running CS at an AI Startup

Own Customer Success end to end at an AI privacy startup - onboarding, health, renewal and expansion for a global enterprise portfolio, plus the internal tooling the function runs on: usage analytics, health flagging and API enablement.

GlobalEnterprise portfolio
OwnerPlaybooks & tooling

Enterprise Architecture

Transforming a Major African Financial Institution

Partnered with a major African financial services organization on a multi-year cloud and data transformation. Helped shape the target architecture, guided migration decisions and supported the teams building out analytics, data science and customer-facing experiences.

Multi-yearTransformation
Tier-1Enterprise account

Strategic Growth

Scaling Enterprise Cloud Portfolios

Managed some of the largest enterprise cloud accounts in Sub-Saharan Africa, acting as a long-term technical partner. Balanced architecture depth with commercial thinking to unlock new workloads, drive adoption and support sustainable, multi-year growth.

$44M+Portfolio value
36-61%YoY growth

Building

Products I'm Shipping

vOOHm Platform Live

vOOHm

Out-of-Home Campaign Analytics

Multi-tenant SaaS platform for tracking and reporting on out-of-home advertising campaign value for agencies and media owners.

React Supabase Multi-tenant
🎙 2026

Field Note

Voice Interviews → Grounded Content

AI voice interviews turned into structured knowledge and marketing content.

Claude Deepgram
🏺 Hackathon

Heirloom

Voice-First AI Business Builder

Built during the Google DeepMind Gemini Hackathon. Generates a complete brand, pricing, and website from voice and images.

Gemini
StuffPlanner App Retired

StuffPlanner

AI Family Activity Planner

Mobile-first app that used LLMs to generate personalized family itineraries, designed and built with a privacy-by-design architecture.

Expo

The Tool Bench

Occam

Personal

Decision OS for founders running too many projects; bias-corrected scoring for what to build next.

Gmailchemy

Personal

Whole-mailbox export to LLM-ready markdown with attachments split out. My first AI-built tool.

Family Finance

Personal

Desktop app for Canadian family finances: bank imports, budgets, forecasting.

Geo Toolkit

Personal

KML generation and spatial intersection analysis.

RUM Reporter

Personal

Cloudflare Workers + D1 app that turns web-analytics data into branded HTML and PDF reports.

Proposal Renderer

Personal

Turns markdown proposals into designed HTML and PDF one-pagers.

Evidence Vault

Personal

Ingests documents, email and photos into a searchable, timestamped case file.

Presentation Improver

Personal

AI pass over slide decks: structure, clarity and design suggestions.

Grant's superpower is looking for ways to understand and then simplify solutions to help customers, rather than over-complicating tech discussions. He listens to understand what will really be valuable and works backwards from outcomes.

- AWS Peer Feedback, 2023

Grant brings a calming effect to complex, challenging situations. His cool approach, underpinned by a solution-oriented and succinct communication style, is fundamental to building long-term professional relationships.

- AWS Peer Feedback, 2023

About

The Person Behind the Work

I started in Johannesburg in 2000 as a generalist IT consultant, and spent my first decade in security - Symantec, then NTT Data - learning the skill that has carried every role since: sitting between deep technology and the people who have to bet their business on it, and making the decision legible.

At AWS that skill got its biggest test. For six years I was the technical partner to some of Sub-Saharan Africa's largest financial institutions and retailers - a $44M+ portfolio, multi-year cloud transformations, boardrooms and build teams in the same week.

In 2023 I moved my family to British Columbia, and the following year joined an AI startup, where I own the Customer Success function end to end for a global enterprise base. Same job as always, new frontier - helping serious organizations adopt technology that is moving faster than their comfort.

Since 2025 the building has gone agentic. I operate an LLM-maintained knowledge system, an AI chief of staff wired into my project tools, and multi-agent coding workflows that ship real platforms - including oohcentral.com, launched June 2026.

Security to cloud to AI. Johannesburg to Cape Town to Gibsons. Advisor to operator to builder. The constant is the translation work in the middle.

Location

British Columbia, Canada
Remote-first

Certifications

  • CISSP - (ISC)²
  • AWS Solutions Architect Pro
  • GenAI with LLMs - DeepLearning.AI

Domains

Agentic AI • GenAI/LLMs • Data Privacy • Cloud Architecture • Enterprise Security

Let's Work Together

I work remotely from British Columbia, Canada. Feel free to reach out to talk customer and post-sales design, applied AI and agentic systems, or getting your organization building with agents.

Connect on LinkedIn

Or open the terminal for a guided tour

⌘+K terminal